Help
Orders
- Once I place an order, when will my account be charged?
- When will I be charged for a pre-order item?
- Can I cancel or make changes to my order?
- Can I place an order over the phone?
- Can I get a different size or color than what is offered through the store?
- What is the sales tax on my order?
- Damaged, Incorrect or Missing Items
- My Item Looks Different than the Photo
- Digital Downloads
- Limited Edition Items
- Discounts
Shipping
- My tracking says my order was delivered, but I haven’t gotten it yet. Where is it?
- I received notification my order was shipped but I still have not received it and my tracking info does not indicate the package was delivered.
- What do I need to know about customs fees?
- My tracking link says “Label Created” but hasn’t updated. What do I do?
- When will I get tracking information?
- How long will it take for my order to arrive once it ships?
- When will my order ship?
- International Shipping
- Lost Packages
- Tracking Information